Released on: June 20, 2008, 4:19 am

Press Release Author: Rebeca

Industry: Transportation & Logistics

Press Release Summary: CheapoAir.com, a budget travel website, dedicated to selling
cheap airline tickets, responds to customer complaints about service, lengthy hold
times and 800-number customer support.

Press Release Body: CheapoAir.com, a budget travel website, dedicated to selling
cheap airline tickets, responds to customer complaints about service, lengthy hold
times and 800-number customer support.

CheapoAir is growing exponentially. They are committed to consistently upgrading
their airline ticket search and search results technology to deliver the cheapest
fares in one-click. This convergence of technology and quality products has made
them one of the top budget travel sites online today.

The Call Center Head of CheapoAir.com, Ram Peddinti had this to say about customer
support, \"Customer complaints have dropped 43%. Our customers are very important to
us. We take every inquiry seriously and welcome constructive criticism. We
appreciate their patience and bearing with us as we experience these growing pains.\"

CheapoAir is implementing an 800-number by May, 07 and increasing their customer
support team to reduce call times. They\'ve also implemented a rigorous training
program for existing and new support team members.

CheapoAir\'s Director of Operations, Steve Lanzalotto had this to say about the
issues, \"Having been in operations for close to 20-years, comparatively speaking,
what CheapoAir is experiencing from a customer review perspective is mild. We
aggressively respond to every issue and focus on single call resolution. The fact
that complaints have dropped 43% and positive customer testimonials have increased
by 37% is evidence of that.\"

By focusing on customer support, the CheapoAir customer support team can ensure
smoother transactions for the majority of their customers, thereby continuing to
reduce complaints. The customer support team receives comprehensive training courses
for all products sold on the website and seminars focusing on troubleshooting
solution training.

Web Site: http://www.cheapoair.com

Contact Details: CheapOair
213 West 35th Street
Suite 1301
New York, NY 10001
212-478-0335